Our Service Pledge
We will try to tailor our services to your needs and preferences.
We will try hard to cater for any special needs that you have.
We will be transparent on costs – you will get no surprises.
The right level of lawyer, at the right charge-out rate, will deal with your case and its various parts.
If you ring us, you will be put through to your legal team if they are available. If they are not, then we are committed to ring you back as soon as we can.
We will always ring you when we say we are going to ring you.
You will not be kept waiting if you come to our offices.
We will not use legal jargon.
We will update you regularly, even if it is just by a quick email or call, so you always know what is happening.
We will acknowledge receipt of everything you send to us, even if it just by way of a quick “Got it”.
There will be no delays in your case caused by us.
We will ask you, as the case progresses, how we are doing.
Any concerns or complaints on your part will be taken very seriously and will be acted on immediately.